Refund policy
Return & Refund Policy
Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your Cardio Mount must be unused, in the same condition that you received it, and in the original packaging. This includes ensuring all grip tape sheets and assembly hardware are unused and intact.
Non-Returnable Items
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Items marked as final sale
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Gift cards
Process for Returning an Item To initiate a return, please email us at support@cardiomount.com with your order number and reason for return. Do not send your purchase back to the manufacturer without prior authorization.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [Number] days.
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@cardiomount.com.
Exchanges & Defective Parts We replace items if they are defective or damaged upon arrival. Because our mounts are 3D-printed and hand-assembled, minor surface variations are normal and do not qualify as defects. However, if a structural component fails or arrives broken, send us an email at support@cardiomount.com and we will exchange it for the same item.
Shipping Your Return To return your product, please contact us at support@cardiomount.com. Upon approval of your return, we will provide you with the designated return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.